How is Your Patient Retention?
Jimmy Yen looks at what patient retention is, why it matters, what a good rate looks like, and the benefits of getting it right. Hosted by Dr Scott Ling. Presented live on 29 January 2023.
10:00 – 11:00 AM AEST
Is This Webinar For You?
Retaining your patients is what lets you show them the value of your treatments. More retention means more organic referrals, a busier and more stable clinic, higher net income, and a true referral-based practice.
In this session, Jimmy Yen looks at what patient retention is, why it matters, what a good rate looks like, and the benefits of getting it right. The session ran as a 30-minute presentation followed by 30 minutes of Q&A.
What This Webinar Covered
What Is Patient Retention?
Keeping patients engaged long enough to deliver good clinical results.
Why It Matters
The flow-on effects of retention — more referrals, more trust, a busier clinic.
What's a Good Retention Rate?
Key metrics and definitions for retention.
The Benefits of High Retention
Reaching more people, supporting patients' health goals, reducing the need for new patients, and increasing net income.
Live Q&A
A 30-minute Q&A with Jimmy Yen.
Meet the Speaker & Host
Speaker
Jimmy Yen
Jimmy Yen is the founder and CEO of Achieve Integrative Health — the largest integrative Acupuncture clinic in Austin, Texas — and of Achieve Wealth Technologies. He started his private practice in 2007 during the Great Recession with significant debt and built it in a market saturated with more than 400 Acupuncturists. He created the Achieve Practice Automation (APA) system and is on a mission to help one million Acupuncturists achieve their own definition of success.
Host
Dr Scott Ling
Dr Scott Ling is the clinical director at Sustain Health and has built one of the most reputable Chinese Medicine clinics in Australia. He regularly attends and contributes to TCM events worldwide, seeking out top Acupuncturists globally to foster growth and learning within the community.
Important Information
Live Event
This webinar was presented live on Zoom on 29 January 2023.
Presented in English
The webinar was conducted in English.
CPD Certificate
The session carried 1 CPD Point (to be approved by AACMA). A digital certificate was provided to attendees who completed the webinar.
Recording
A recording was made available afterwards in the SustainHealth Academy Acupuncturists-only Facebook group.
Frequently Asked Questions
Was a recording available?
Yes. A recording was made available afterwards in the SustainHealth Academy Acupuncturists-only Facebook group.
Could attendees ask questions?
Yes. Time was set aside at the end for a live Q&A.
What language was the webinar in?
This webinar was conducted in English.
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